FAQ & Policies
Rentals
How does the rental inquiry process work?
Browse our collection and add items to your wish list. Once submitted, we’ll review availability and send over a quote and invoice.
Do you offer delivery?
Yes. Delivery may be available depending on item type, location, and scheduling availability. Delivery fees are calculated based on the details provided. Client pickup is preferred for many smaller rental orders.
Can I pick up rentals?
Yes. Client pickup is our preferred method for many smaller rental orders.
When should I reserve rentals?
We recommend submitting your inquiry as early as possible, especially during peak wedding and event seasons.
Are reservations confirmed immediately?
No. Inventory is only reserved once availability has been confirmed and payment has been received.
What happens after I submit an inquiry?
We’ll review availability, logistics, and event details before sending over a finalized quote and invoice.
Custom Pieces & Finds
Do you offer custom pieces?
Yes. We offer select custom-built and customized event elements including signage, backdrops, arbors, bars, displays, and other specialty pieces.
Can rental pieces be customized?
Some pieces may be customized depending on the item and project scope. Custom finishes, vinyl, signage, and branding elements may be available upon request.
Do you source decor or specialty items?
Yes. In addition to fabrication, we also offer curated sourcing support for select events and styled shoots.
Do you work with planners, stylists, or brands?
Absolutely. We love collaborating with planners, stylists, photographers, creative teams, and brands to help bring unique concepts to life.
Policies
Rental Period
Quotes are based on a 72-hour rental period. If items are needed for a longer period of time, please note this in your inquiry and a custom quote can be provided.
Pickup & Return Timing
Rental periods are based on agreed-upon pickup and return dates and times.
Payment
A 50% non-refundable retainer is required to reserve rental items. Remaining balances are due two weeks prior to the event date.
Cancellation Policy
All retainers are non-refundable. Cancellations made more than two weeks prior to the event date will not be charged the remaining balance. Cancellations made within two weeks of the event date are subject to full payment. Rental date changes may be accommodated based on availability.
Damage Responsibility
Clients are responsible for all rented items from the time of pickup or delivery until items are returned. Items must be returned in the same condition they were received. Damaged, missing, or excessively dirty items may incur repair or replacement fees. We reserve the right to charge the card on file for any damages or missing items.
Use Restrictions
All rental items must be used for their intended purpose. Permanent alterations, drilling, adhesives, or modifications are not permitted.
Candles must be properly contained and wax must not come into contact with rental surfaces. All wax must be removed from candlesticks prior to return. Flameless candles are highly recommended.
Items exposed to outdoor conditions or weather must be properly protected. Damage resulting from weather exposure is the responsibility of the client.
Cleaning
Items must be returned free of excessive debris, wax, food, or residue. Additional cleaning fees may apply for items requiring cleaning beyond normal use.